Navigating the aftermath of the Change Healthcare cyberattack: A guide for healthcare providers

The recent cyberattack on Change Healthcare has brought significant disruptions across the healthcare sector. As we traverse these challenges, it’s critical for impacted organizations to adopt proactive strategies to mitigate operational and financial impacts. Here’s a streamlined guide for healthcare providers on navigating this period effectively.

Understanding the Impact

Grasping the extent of the disruption is pivotal. The cyberattack has halted various services like claims submissions and pharmacy operations, leading to cash-flow concerns and necessitating manual processes for maintaining continuity.

Stakeholder Communication

Maintaining open communication with patients, staff, and payers is essential. Transparency can help manage expectations and preserve trust during these times.

Exploring Alternative Claims Submission Methods

While awaiting system restoration, exploring alternatives for claims submissions is advisable. Transitioning to these options may take time, but it’s a necessary step towards ensuring operational continuity.

Adopting Manual Processes

Reverting to manual processes for critical operations like patient billing may be labor-intensive but crucial for continuing care and financial operations in the short term.

Cash Flow Monitoring and Preparation

With anticipated delays in payer payments, closely monitoring your organization’s cash flow becomes even more crucial. Exploring financial relief options such as those offered by Optum Pay could provide necessary support during this period.

Prioritizing Data Security

The incident serves as a stark reminder of the importance of data security. Ensuring robust cybersecurity measures and regular audits can safeguard patient data and organizational integrity.

Seeking Federal Support

The incident serves as a stark reminder of the importance of data security. Ensuring robust cybersecurity measures and regular audits can safeguard patient data and organizational integrity.

System Restoration Preparedness

Stay informed about Change Healthcare’s recovery progress and prepare for the resumption of their services, ensuring your systems are ready to reconnect safely and efficiently.

Contingency Plan Review

This disruption underscores the need for comprehensive contingency planning. Reviewing and updating your emergency response and business continuity plans can enhance resilience against future cyber threats.

Documenting Incident Insights

Documenting the challenges and learnings from this disruption is invaluable for future preparedness, ensuring better resilience against similar incidents.