We provide simple solutions to complex healthcare problems

At NextServices, we are simplifying healthcare and making the industry more efficient and innovative through our business services and technology.


NextServices was founded in 2004 with the simple insight that two of healthcare’s biggest challenges: administrative inefficiency and access to care, required a fresh approach. Starting out in the Ann Arbor campus of University of Michigan, we developed a powerful services and software platform that has today transformed how healthcare organizations see patients, get paid and bring digital health products to life.

Our core values

What unites us as iNexters are our core values. These values have helped us become who we are as an organization:

  • Respect knowledge
  • Clients first
  • Quality focus
  • Friendly/open
  • Innovative

We represent multiple educational backgrounds in science, business, engineering, mathematics, arts, finance, computer science and so on. This diversity helps people assume new responsibilities with greater ease.

Our culture is open and transparent encouraging people to develop to their full potential in a friendly and nurturing environment. We strongly emphasize growth of the individual – not just through skills and knowledge but more broadly through various developmental activities throughout the year. Learn more here.

About NextServices

Management team


Satish Malnaik

CEO & Cofounder

With a background in large scale technology consulting, Satish oversees sales, finance and legal functions.

He’s based in Ann Arbor, Mich.


Praveen Suthrum

President & Cofounder

Praveen Suthrum is an entrepreneur and healthcare futurist. He co-founded NextServices, and oversees operations, technology and marketing. He’s based in Mumbai, India.

He hosts a leadership program for gastroenterology leaders called the GI Mastermind and a popular podcast called The Scope Forward Show. Praveen is the author of Private Equity in Gastroenterology and Scope Forward, books that have transformed the GI industry.

Deepak Jadhav

Vice President, Technology Solutions

With over 20 years of experience in US healthcare, Deepak is a seasoned professional with a strong academic background in Computer Science, Mathematics, and Statistics. His expertise lies at the intersection of technology and medicine. He possess a deep understanding of human anatomy and medical practices. Throughout his career, he has excelled as an architect, leading the development of certified EHR technology products and healthcare IT solutions, including innovative mobile apps.

Nilesh Waingankar

Vice President, Business Services

Nilesh is distinguished professional with over 18 years of experience in healthcare operations. He specializes in revenue cycle management optimization, EHR implementation, and business process re-engineering. His strategic approach, combined with his adept use of technology and project management principles, has significantly enhanced revenue growth for numerous clients. Nilesh is an alumnus of the Indian School of Business with an MBA in Healthcare Management.

Suzette Sugathan

Director, Shared Services

With over 20 years of leadership experience spanning the FMCG, Retail, Healthcare, and IT industries, Suzette is a proven business strategist. Her core strength lies in strategic foresight and innovation, adeptly aligning teams and processes to catalyze business expansion. She is also a passionate yoga instructor. Suzette received her MBA from The Wharton School.

Kevin Harlen

Strategic Advisor

Kevin Harlen, a highly respected leader in healthcare, has joined NextServices as a Strategic Advisor. His extensive experience in gastroenterology and a proven track record in driving growth and innovation align perfectly with NextServices’ vision for the future of healthcare.

Previously, as the Chief Operating Officer of Capital Digestive Care and President of GastroGPO, Kevin led the transformation of healthcare practices with a physician-led strategy, significantly enhancing patient care quality and accessibility. His leadership at the Digestive Health Physicians Association (DHPA) from 2014 to 2023 was instrumental in uniting over 2,500 gastroenterologists across 105 independent practices, advocating for accessible, high-quality, and economically efficient care in the field of independent gastroenterology.

“Their expertise and cutting-edge solutions have significantly improved our revenue generation and reduced leakage.”

- Nelson V.

HIPAA and other global healthcare laws

The Health Insurance Portability and Accountability Act (HIPAA) includes the HIPAA Security Rule, the HIPAA Enforcement Rule, the Breach Notification Rule, the HITECH Act (that included additional modifications). We embed HIPAA into our operations and ensure that patient confidentiality and data is protected. Through privacy and security training, confidentiality agreements, privacy assessment, physical and software security, we ensure HIPAA compliance.

Medical services data – superbills, insurance details, procedure details, etc. are stored on secure HIPAA compliant servers. Any form of data transmission is 256-bit SSL encrypted. Patient data in enki (our EHR software) is 256-bit SSL encrypted. Regular security updates and data backup is maintained.